Help & Information
Frequently Asked Questions
Everything you need to know about our handcrafted sweets, ordering process, and policies.
How far in advance do I need to order?expand_more
For standard custom cakes, we ask for at least 2 weeks' notice. For wedding or large event orders, we recommend booking 4–8 weeks ahead. We occasionally accommodate rush orders — contact us to check availability.
Do you offer tastings?expand_more
Yes! We offer complimentary 30-minute tasting consultations for wedding and large event orders. For smaller orders, tasting boxes are available for purchase. Contact us to schedule.
What is your cancellation and refund policy?expand_more
Orders cancelled more than 7 days before the event receive a full refund minus the 50% deposit. Orders cancelled within 7 days are non-refundable. We will always try to reschedule where possible.
Do you deliver?expand_more
We offer local delivery within a 25-mile radius of Brookside, CA. Delivery fees are calculated at checkout based on distance. We also offer contactless pickup from our kitchen by appointment.
Can you accommodate dietary restrictions?expand_more
Yes — we regularly produce nut-free, gluten-free, dairy-free, and fully vegan items. Please note our kitchen does handle nuts and gluten, so we cannot guarantee a fully allergen-free environment. Always disclose severe allergies at the time of inquiry.
How does pricing work for custom orders?expand_more
Custom cake pricing depends on size, tier count, design complexity, and flavour. Our starting price for a custom single-tier celebration cake is $85. Multi-tier wedding cakes start at $350. We provide a full written quote after your consultation.
What payment methods do you accept?expand_more
We accept bank transfer, credit/debit card, and cash. A 50% deposit is required to confirm your booking, with the remaining balance due 48 hours before delivery or pickup.
Can I see more examples of your work?expand_more
Our Gallery page showcases recent projects. You can also follow us on Instagram for behind-the-scenes content and new designs.
What is your secret ingredient?expand_more
Love, patience, and 100% organic locally-sourced ingredients! (And maybe just a touch of extra European butter.)
Who gets to eat the leftover cake?expand_more
Our team of highly trained taste-testers (also known as our staff and their lucky families) ensure no good cake goes to waste!
Still have questions?
If you didn't find what you were looking for, please reach out to our team.